After the merger, the company and the fast company joined forces in the private car business for the first time. Yesterday, the two sides jointly issued the "Internet car service management and passenger safety standards" to regulate its Didi and the No. 1 car business.
In terms of passenger safety management, the standard stipulates that the special service and vehicle trajectory should be supervised through technical means such as the Internet and GPS to ensure the personal safety and property safety of passengers in the service process. From the entire service process from the time the passenger orders are placed to the final payment, the car can be recorded at all times. For special state passengers such as diseases, disabilities, pregnant women, young children, etc., special service standards must be established to ensure the safety of special passengers. At the same time, it is necessary to establish a comprehensive, reasonable and legal emergency response plan, establish an emergency response team to deal with emergency accidents, passengers' sudden safety conditions, natural disasters, etc. The special platform should provide passengers with a comprehensive insurance system.
The two sides stated that each drip, fast No. 1 car has set up a million-level claim fund in addition to the basic traffic insurance and commercial insurance of the vehicle. The fast No. 1 car and the Didi special car created the passenger “first pay†fund, and have already reached a cooperation framework for the responsible person’s liability insurance with the insurance company. For the accident that occurred during the experience of the special car service, the fund will pay compensation first. Passengers have peace of mind.
For the passenger complaints generated in the service, the standard will give the passenger the right to be willful: the passenger can directly evaluate and score in the software after the end of the special service. The driver who has not evaluated the standard in the week will be “quietâ€, ie no longer Distribute the order until the retraining is qualified before the order can be received. If the driver fails to meet the standard for more than three weeks, the contract will be cancelled directly. Passengers who have questions about the cost can refuse to pay and call customer service for processing.
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